Refund & Returns Policy

We take pride in the quality of our botanical specimens. If you are not satisfied with your purchase, please review our refund conditions:

1. Return Eligibility

We accept returns on unopened, sealed products within 30 days of the delivery date. Due to the biological nature of raw plant materials, we cannot accept returns on products where the original vacuum seal has been broken, cut, or tampered with. Soaps can be returned if they are unused and in their original parchment wrapping.

2. Return Process

To initiate a return, contact our support team at sales@sanpedrousa.net with your order number. Once approved, you will receive shipping instructions. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or the incorrect product was shipped.

3. Refunds

Once we receive and inspect the returned specimen, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original credit card or payment method within 5-7 business days.